Returns and Refunds Policy

Effective Date: July 21, 2026

We want you to be confident in your Siren EDC purchase. This policy explains the return, refund, and exchange conditions for purchases made through https://www.sirenedc.com/.

Return Period

Eligible merchandise may be returned within 30 days of delivery.

A return request must be submitted within this period. Returns sent without prior authorization may be delayed or refused.

To request a return, contact info@sirenedc.com and include your order number, the item you wish to return, and the reason for the return.

Return Eligibility

To qualify for a return, merchandise must generally be:

• Unused, unworn, and unwashed

• In its original condition

• In its original packaging

• Complete with all accessories, manuals, tags, and included components

• Suitable for resale

• Accompanied by proof of purchase

Siren EDC reserves the right to reduce or deny a refund if returned merchandise is used, damaged, incomplete, altered, or returned in a condition that prevents resale.

Non-Returnable Merchandise

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards

• Final-sale or clearance merchandise identified as non-returnable

• Personalized or customized merchandise

• Opened or used hygiene and personal-care products

• Merchandise that has been used, modified, damaged, or returned without required components

Additional product-specific restrictions will be clearly disclosed on the applicable product page when relevant.

Return Authorization

Before mailing a return, contact info@sirenedc.com for authorization and return instructions.

Do not send merchandise to Siren EDC without authorization. Unauthorized returns may be refused or may experience processing delays.

Return Shipping

Customers are responsible for return-shipping costs when returning an eligible item because of preference, fit, compatibility, or a change of mind.

Siren EDC will cover reasonable return-shipping costs when the return results from:

• A damaged item

• A defective item

• An incorrect item

• Another fulfillment error by Siren EDC

We strongly recommend using a trackable shipping service and retaining the receipt. Siren EDC is not responsible for customer returns lost or damaged while being transported to us.

Refunds

After an authorized return is received, we will inspect the merchandise and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method, generally within 5–10 business days after receipt and inspection. Your financial institution may require additional time to post the credit.

Original shipping charges are not refundable unless the return resulted from damaged, defective, or incorrect merchandise or another error by Siren EDC.

Siren EDC does not charge a restocking fee for returns that comply with this policy.

Damaged, Defective, or Incorrect Merchandise

Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.

Include your order number, a description of the issue, and clear photographs of the merchandise, packaging, and shipping label when applicable.

Keep the merchandise and packaging until we provide instructions. Depending on the circumstances and available inventory, we may offer a replacement, exchange, refund, or another appropriate resolution.

Exchanges

Exchanges are subject to product availability. Contact us before returning the original merchandise.

If the requested replacement is unavailable, we may issue an approved refund to the original payment method.

Order Cancellations

Contact info@sirenedc.com as soon as possible if you need to cancel an order.

We will attempt to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered processing or shipped. Shipped orders must follow the standard return process.

Manufacturer Warranties

Some merchandise may include a manufacturer warranty. Warranty terms and coverage vary by brand and product.

Siren EDC will reasonably assist customers in identifying the appropriate manufacturer or warranty process, but manufacturer warranties are administered according to the manufacturer’s own terms.

Contact Information

Siren EDC LLC
Buffalo, NY 14216
United States

Email: info@sirenedc.com
Phone: 585-208-5213
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time