Shipping Policy

Effective Date: July 21, 2026

Siren EDC LLC is committed to providing clear, reliable shipping information. This Shipping Policy applies to purchases made through https://www.sirenedc.com/.

Order Processing

Orders are generally processed within 1–3 business days. Business days are Monday through Friday, excluding federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During product launches, sales, severe weather, holidays, or periods of unusually high order volume, processing may take longer. We will contact you if a significant delay affects your order.

Shipping Area

Siren EDC currently ships to addresses within the United States only. International shipping is not currently available.

Shipping Rates

Siren EDC offers free standard shipping on qualifying U.S. orders of $99 or more.

For orders below $99, available shipping rates are calculated and displayed during checkout before payment is submitted.

Estimated Delivery

Most orders arrive within approximately 3–7 business days after shipment. Delivery estimates are not guaranteed and do not include order-processing time.

Delivery may be affected by weather, carrier delays, holidays, emergencies, address problems, or other circumstances outside Siren EDC’s control.

Tracking Information

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting an order.

If you discover an error, contact us immediately at info@sirenedc.com. We will attempt to correct the address, but changes cannot be guaranteed once an order has entered processing or shipped.

Siren EDC is not responsible for delays, losses, or additional shipping charges caused by an incomplete or incorrect address supplied by the customer.

Undeliverable or Returned Packages

If an order is returned to Siren EDC because it was refused, unclaimed, or addressed incorrectly, we will contact the customer after receiving it.

Additional shipping charges may apply if the customer requests that the order be shipped again. Original shipping charges are not refundable unless the return resulted from an error by Siren EDC.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.

2. Check around the delivery location and with other household members.

3. Check with neighbors, a front desk, mailroom, or property manager.

4. Contact the shipping carrier for additional delivery information.

5. Contact Siren EDC if the package still cannot be located.

We will assist where reasonably possible, but carrier records and investigation results may affect the available resolution.

Lost Packages

If tracking has not updated for an unusual amount of time or the carrier confirms that a shipment has been lost, contact info@sirenedc.com. We will review the shipment and, when appropriate, open an investigation with the carrier.

Replacement or refund eligibility will be determined after reviewing the order and available carrier information.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Photographs of the product

• Photographs of the packaging and shipping label when applicable

Do not discard damaged merchandise or packaging until we provide instructions. If the claim is approved, Siren EDC will provide an appropriate resolution and cover reasonable return-shipping costs when a return is required.

Contact Information

Siren EDC LLC
Buffalo, NY 14216
United States

Email: info@sirenedc.com
Phone: 585-208-5213
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time